Applications & Admissions FAQ

How do I apply to the College?

Applications must be submitted through the online application portal during the published application period. Applicants are required to complete all sections of the application form and upload the required supporting documents before submitting the application.

1. How can Student Affairs help me with my application?

To assist you as quickly as possible, please provide:

  • Your full name

  • Email address used during registration

  • Application ID (if available)

  • A clear description of your query

Providing these details helps the team locate your application and give an accurate response.

What documents must I submit with my application?

Applicants are required to upload:

  • A certified copy of their Identity Document (ID)

  • Certified copies of Matric Certificate

  • Proof of residence (if required by the College).

  • Marriage Certificate

  • Any additional documents specifically requested by the College during the application process.

If any required document is missing, your application may not be processed.

How do I know if my application was submitted successfully?

Once your application has been submitted successfully, a confirmation message and application reference number will be provided. You should keep this reference number for future enquiries.

Can I save my application and complete it later?

Yes. You may save your application and return to complete it before the application closing date.

Can I change my application after submitting it?

Once an application has been submitted, certain information may no longer be editable. If changes are required, please contact Student Affairs.

How can I check the status of my application?

You can log in to the application portal at any time to view the current status of your application.

What do the application statuses mean?

Status

Meaning

Token Generated

You have started an application but have not completed the submission process.

Submitted

Your application has been successfully submitted and received by the College.

Eligible

Your application meets the minimum admission requirements and can proceed for further consideration.

Not Eligible

Your application does not currently meet the minimum admission requirements for the selected programme.

I forgot my password. What should I do?

Use the Forgot Password option on the login page and follow the instructions to reset your password.

I made a mistake on my application. What should I do?

Please contact Student Affairs and provide your application reference number.

How will I know if I have been accepted?

Applicants will be notified through the application portal and any other official communication channels used by the College.

What happens after I have been accepted?

Accepted applicants will receive instructions regarding registration and any additional steps required before commencing their studies.

Can I apply for more than one programme?

This will depend on the College's application rules and the options available during the application process. For clarification, please contact Student Affairs.

What should I do if I experience technical problems while applying?

Please provide the following information when requesting assistance:

  • Full name

  • Application reference number (if available)

  • Screenshot of the error

  • Description of the issue

Can somebody apply on my behalf?

Applicants should ideally complete and submit their own applications. Assistance may be provided where necessary; however, the applicant remains responsible for the accuracy of the information submitted.

How can Student Affairs help me with my application?

To assist you as quickly as possible, please provide:

  • Your full name

  • Email address used during registration

  • Application ID (if available)

  • A clear description of your query

Providing these details helps the team locate your application and give an accurate response.

My application shows "Submitted", but some documents are still marked as pending. Has my application been received?

Yes. If your application status is "Submitted" and you have received an Application ID, your application has been successfully submitted. Some documents may still display as pending if they are optional or subject to later review.

What does "Token Generated" mean?

A status of "Token Generated" may indicate that the application process was started but not fully completed and submitted. Applicants should log back into the system and verify that all required steps have been completed before the application closing date.

My portal shows "Marriage Certificate Outstanding", but I am not married. Do I need to upload a marriage certificate?

No. If a marriage certificate does not apply to your circumstances, it is not required for submission. An application can still be successfully submitted even if this optional document remains outstanding.

I selected the wrong marital status. What should I do?

If you selected the incorrect marital status during your application, contact Student Affairs and provide your Application ID and supporting documentation where applicable. The team will review your query and advise on the appropriate next steps.

I am receiving an "Undefined" error when trying to log in. What should I do?

First confirm whether you have completed registration. If you have not yet registered:

  • Select Register instead of Log In.

  • Complete the registration process.

  • Continue with your application.

If the issue persists, contact Student Affairs and provide your email address and Application ID (if available).

7. I cannot proceed to the next step of my application. What could be the problem?

One common reason is that a programme has not been selected. Ensure that:

  • You have searched for and selected your intended programme.

  • All required application steps have been completed.

  • Mandatory fields have been completed.

If you are still unable to proceed, contact Student Affairs and provide screenshots where possible.

I improved my matric results and am waiting for an amended certificate. Can I still apply?

Yes. If your amended certificate is still being processed, you may submit:

  • Your current Statement of Results.

  • Proof that the amended certificate has been requested (if available).

  • An affidavit explaining that the amended certificate is still being processed.

Once the amended certificate becomes available, it should be submitted to support your application record.

What should I do if I uploaded the wrong document or forgot to certify a document?

If you need to replace a document after submission:

  • Email the corrected document to Student Affairs.

  • Include your full name and Application ID.

  • Clearly indicate which document must be replaced.

The Student Affairs team will upload the replacement document to your application record where appropriate.

Can Student Affairs approve or reject my application before applications close?

No. Applications remain subject to validation, eligibility checks, and formal review processes. Approval or rejection decisions are not made during the application submission phase.

How will I know if I meet the admission requirements?

All applications are assessed against the programme-specific admission requirements and eligibility criteria. Submission of an application does not automatically guarantee admission.

Can I amend my application after I have submitted it?

No. Once an application has been successfully submitted, applicants cannot amend application information, programme selections, or replace documents directly through the application portal.

Applicants are therefore strongly encouraged to:

  • Review all information carefully before submitting.

  • Ensure that the correct programme has been selected.

  • Upload the correct documents before submission.

  • Confirm that all uploaded documents are clear, complete, and certified where required.

If a document needs to be corrected or supplemented after submission, applicants should contact Student Affairs and provide their Application ID together with the supporting document. The request will be reviewed and processed in accordance with the admissions process.

Should I delete documents that I have already uploaded?

No. Applicants should not delete documents once they have been uploaded and submitted as part of an application. Removing documents after submission may delay the review process and could result in an incomplete application record.

If an incorrect document was uploaded, or if a certified version becomes available later, applicants should submit the replacement document to Student Affairs and quote their Application ID. The replacement document can then be added to the application record for review.

Which email address should I use for application enquiries?

All application and admissions-related enquiries must be sent to:

studentaffairs@mpuhealth.gov.za

Applicants should not send enquiries to individual staff members or other departmental email addresses, as this may delay the response and assessment of the enquiry.

When contacting Student Affairs, please include:

  • Full name

  • Email address used during registration

  • Application ID (if available)

  • A clear description of the enquiry

  • Supporting documents (where applicable)

This will enable the team to locate your application and provide assistance more efficiently.

I cannot find my Application ID. What should I do?

Your Application ID is automatically sent to the email address you provided during registration and application submission.

If you cannot locate your Application ID:

  • Check your Inbox.

  • Check your Spam, Junk, Clutter, or Promotions folders.

  • Search your mailbox using keywords such as:

  • Application ID

  • Application Submitted

If you still cannot locate the Application ID, contact studentaffairs@mpuhealth.gov.za and provide:

  • Your full name

  • ID Number

  • Email address used during registration

  • Programme applied for

The Student Affairs team will assist in locating your application details.

Important Applicant Notice

Before contacting Student Affairs, please note:

  • Your Application ID is sent to the email address used during registration.

  • Always check your Spam or Junk folder if you cannot locate the email.

  • Once an application has been submitted, you cannot amend application details through the portal.

  • Do not delete documents after submission.

  • If a document needs to be corrected or replaced, email the replacement document to studentaffairs@mpuhealth.gov.za and include your Application ID.

  • All application and admissions enquiries must be sent to studentaffairs@mpuhealth.gov.za

  • Enquiries sent to unauthorised email addresses may result in delays as they may not form part of the official admissions support process.